Refund policy

We accept returns within 7 days of delivery. To be eligible, items must be unused, unworn, in original condition and packaging, and you must provide proof of purchase. Certain items such as final sale products or hygiene-sensitive items (e.g., underwear, swimwear, beauty products once opened) are non-returnable unless defective.  For defective, damaged, or incorrect items, contact us within 48 hours of delivery with photos. Refunds, replacements, or exchanges will be processed after inspection and approval. Refunds are issued to the original payment method within 7–15 business days depending on your payment provider. Return shipping costs are the responsibility of the customer for change-of-mind returns; we cover shipping for defective, damaged, or incorrect items. Exchanges are subject to stock availability. Sale items are final sale unless defective. If a refund is delayed, check with your payment provider and contact us if necessary. We reserve the right to limit or refuse returns in cases of abuse, in line with CPA. By placing an order, you agree to our Shipping Policy and Return & Refund Policy. Contact us at admin@storeofwonders.co.za for any queries.